FAQ – Orange Circle Studio

Top Questions

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Do you ship internationally? Do you ship internationally?

Currently, we only ship within the continental United States. For information on where to find our products outside of the United States please email sales@orangecirclestudio.com.

What is the return policy? What is the return policy?

We will replace damaged or defective items. Please email sales@orangecirclestudio.com with your name, order number, and request for a replacement.

If you are not completely satisfied with your order, you may return the item(s) and we will reimburse you for your initial payment. For a refund, items must be returned within 30 days of purchase in original condition. Please include the Return Authorization form that was included in your package. We are not responsible for lost returns. Shipping costs will not be refunded.

How long will it take to receive my order? How long will it take to receive my order?

Please allow 5-7 business days for your order to be processed. It will be shipped out via USPS Ground, which estimates delivery within 7-10 business days. We do not offer overnight shipping at this time.

When can I expect the release of new planners? When can I expect the release of new planners?

Our new planners are released throughout spring and summer months. Be the first to know about upcoming new products by signing up for our newsletter.

Why can't I find my favorite planner? Why can't I find my favorite planner?

We do change our planner styles over time. If you don’t see your planner style listed on our website, it could mean that we have chosen to retire it and showcase new variations. We are confident you will find a new planner style you will like from this year's selection.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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